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UnitedHealth Group (NYSE:UNH) said a preliminary review of data involved in February’s cyberattack on its Change Healthcare unit indicates that personal information was involved and that a “substantial proportion of people in America” could be impacted.
The health insurer said that because it will likely take months to identify and notify those impacted, it will be providing certain support services in the interim, including free credit monitoring and identity theft protections. The company also advised people to monitor their financial and insurance statements for suspicious activity, according to a statement.
UnitedHealth also said that 22 screenshots from exfiltrated files were made available by hackers on the dark web for about a week, some of which contained personally identifiable or protected health information. The company plans to provide appropriate notifications once it confirms the information involved.
The company also issued an update on the progress it has made restoring services to customers, noting that 99% of pre-incident pharmacies were now able to now process claims. Change Healthcare’s payment processing is likewise functioning at 86% of pre-incident capacity. The unit handles around 6% of the U.S. healthcare system’s payments, it added.
UnitedHealth added that around 80% of Change’s functionality has been restored on its major platforms and products, will full restoration expected in the coming weeks.
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